Thank you for choosing Vanna Bridal. Each dress is carefully made and inspected before shipment. Because most of our dresses are made after an order is placed, please review the production and shipping timelines below before completing your purchase.
1. Total Delivery Time
Please note that production time and shipping time are separate.
Your estimated total delivery time is:
Total Delivery Time = Production/Processing Time + Shipping Time
Most of our dresses are handcrafted after your order is placed. Your dress must first be produced, finished, and inspected before it can be shipped.
Production / Processing Time
Standard Orders: 15–20 business days
Production time begins after your order and payment have been successfully confirmed.
Production may include fabric preparation, cutting, sewing, tailoring, lace placement, beading, embroidery, finishing, and quality inspection depending on the design.
Custom-size, customized, or more complex designs may require additional production time. If additional time is expected, we may contact you using the email address provided with your order.
Business days do not include weekends or public holidays.
Shipping Time
After production is completed, your order will be handed over to the shipping carrier.
Estimated shipping times vary depending on your destination and the shipping method selected at checkout.
Typical international shipping may take approximately:
Expedited Shipping: 5–8 business days
Standard Shipping: approximately 10–15 business days, depending on the destination.
These are estimated transit times only and do not include production time, customs clearance delays, or other circumstances outside our reasonable control.
For example, if your dress requires 15–20 business days for production and approximately 5–8 business days for expedited shipping, you should not expect the dress to arrive within 5–8 business days of placing your order.
2. Please Order Early for Your Event
Wedding dresses, prom dresses, evening gowns, and other formal dresses are often purchased for important events.
We strongly recommend placing your order at least 6–8 weeks before your event date whenever possible.
This provides additional time for production, international transportation, customs clearance, unexpected carrier delays, and any local alterations you may wish to make after receiving your dress.
If your event date is very close, please contact us before ordering so we can advise whether the expected timeline may be suitable.
Providing us with your event date does not constitute a guaranteed delivery date unless we expressly confirm otherwise in writing.
We cannot be responsible for missed events where the order was placed without sufficient time for the stated production and shipping periods or where delivery was delayed by circumstances outside our reasonable control.
3. Shipping Destinations
We offer international shipping to many countries and regions.
Available shipping methods and shipping charges will be displayed at checkout based on your delivery address, package, and available carrier services.
Some remote areas or destinations may require additional delivery time or shipping charges.
We currently fulfill orders internationally and do not operate a U.S. warehouse. Please therefore allow sufficient time for both production and international delivery when ordering.
4. Shipping Costs
Shipping charges, where applicable, are calculated based on factors such as:
- Destination country or region
- Package weight and size
- Shipping method selected
- Carrier availability
The applicable shipping charge will be displayed at checkout before you complete your purchase.
If promotional or free shipping is offered, the applicable terms will be displayed on our website or during checkout.
Optional expedited shipping charges and other shipping upgrades are generally non-refundable once the applicable shipping service has been provided, except where otherwise required by law.
5. Order Confirmation
After successfully placing your order, you will receive an Order Confirmation Email.
Please carefully review your:
Name, shipping address, selected dress, color, size, quantity, and other order details.
If you notice an error, please contact us as soon as possible.
Because production may begin shortly after your order is confirmed, we cannot guarantee that changes can be made once production has started.
6. Shipping Confirmation & Order Tracking
Once your dress has completed production, passed our quality inspection, and been dispatched, you will receive a Shipping Confirmation Email.
The email will contain your tracking number or tracking information.
Please allow approximately 24–48 hours after receiving your shipping confirmation for tracking information to become active or update on the carrier's website.
Tracking updates are controlled by the shipping carrier and may occasionally be delayed.
7. Customs, Duties & Import Taxes
International shipments may be subject to customs duties, import taxes, VAT/GST, customs clearance fees, brokerage fees, handling charges, or other fees imposed by the destination country or local authorities.
Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient/customer.
Vanna Bridal does not control these charges and cannot guarantee or predict the amount that may be assessed by customs authorities.
Customers are responsible for understanding the import requirements that may apply in their destination country or region.
Refused or Unclaimed Shipments
Please do not refuse a shipment because of customs duties, taxes, or other import charges without contacting us first.
If a package is refused, abandoned, or returned because the recipient:
- Refuses to pay applicable customs duties or taxes;
- Fails to complete required customs clearance;
- Fails to collect the package;
- Provides incorrect or incomplete delivery information; or
- Otherwise causes the shipment to be returned,
the customer may be responsible for the original shipping costs, return shipping costs, customs duties, taxes, brokerage charges, handling charges, and other costs incurred in connection with the returned shipment.
Where permitted by applicable law, such charges may be deducted from any refund otherwise due after the returned merchandise has been received and inspected.
8. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully check your:
- Recipient name
- Street address
- Apartment/unit number
- City
- State/province
- Postal/ZIP code
- Country
- Telephone number
If you notice an incorrect address, please contact us immediately.
We will make reasonable efforts to update the address before shipment, but we cannot guarantee that an address can be changed after an order has entered processing or has been handed to the carrier.
Additional shipping, redelivery, interception, or return costs caused by an incorrect or incomplete address supplied by the customer may be the customer's responsibility.
9. P.O. Boxes and Restricted Addresses
Some international express carriers, including DHL, FedEx, and UPS services, may not deliver to P.O. Boxes or certain military addresses.
When an express shipping method is selected, we recommend providing a valid physical residential or business address.
If the selected carrier cannot deliver to the address provided, we may contact you for an alternative address.
10. Delivery Delays
We make reasonable efforts to process and ship orders within the estimated timeframes. However, delivery dates are estimates rather than guarantees unless expressly stated otherwise.
Delays may occur because of circumstances outside our reasonable control, including:
- Customs inspections or clearance procedures
- Severe weather or natural disasters
- Carrier disruptions or strikes
- Flight cancellations or transportation disruptions
- Peak holiday periods
- Local delivery restrictions
- Incorrect or incomplete delivery information
- Remote delivery locations
- Government or customs requirements
- Other unexpected transportation events
We will provide reasonable assistance when a shipment is delayed, but carrier or customs delays do not automatically mean that an order is lost.
11. Lost or Missing Packages
If your tracking information has not updated for an unusual period of time, please contact us so that we can assist you in checking the shipment with the carrier.
If tracking shows “Delivered” but you cannot locate your package, please:
- Check around your delivery location and with household members, neighbors, reception desks, mailrooms, or building management.
- Contact the shipping carrier for additional delivery information.
- Contact our customer service team as soon as possible, preferably within 48 hours of the recorded delivery.
We will provide reasonable assistance in investigating the shipment with the carrier.
Any resolution for a lost or misdelivered shipment will depend on the circumstances, carrier investigation, and applicable consumer law.
12. Packages Delivered to Freight Forwarders or Third Parties
If you instruct the carrier to deliver your order to a freight forwarder, reshipping company, hotel, third-party warehouse, or another intermediary, please carefully inspect the package when it reaches that location whenever possible.
Once a package has been successfully delivered to the address provided with your order, subsequent transportation arranged independently by the customer is outside our control.
We are not responsible for loss, damage, delay, or additional charges arising solely from transportation subsequently arranged by the customer through an independent freight forwarder or other third party, except where otherwise required by applicable law.
13. Order Changes and Production Delays
Because most of our dresses are made after an order is placed, production may begin shortly after order confirmation.
Requests to change the size, color, measurements, design, shipping address, or other order details may affect the production schedule.
If an approved customer-requested change requires additional production work, the estimated shipping date may be adjusted accordingly.
Please contact us as soon as possible if you need to request a change.
14. Multiple-Item Orders
If your order contains multiple dresses or other products, individual items may have different production times.
Depending on availability and shipping arrangements, we may ship items together once the full order is ready or ship items separately.
If your order is shipped in multiple packages, you may receive more than one tracking number.
15. Returns Related to Shipping
Shipping and delivery issues are separate from our general return conditions.
If you wish to return an eligible item after delivery, please review our Returns & Refund Policy before sending anything back.
For customer-initiated returns, return shipping costs and applicable return-related customs duties, taxes, brokerage fees, and other charges are generally the responsibility of the customer.
If we verify that you received an incorrect item, an item damaged upon delivery, or an item with a manufacturing defect, please contact us promptly with photographs and your order information so that we can review the issue and provide an appropriate solution.
16. Contact Us
If you have questions regarding production time, shipping, tracking, customs, or whether your dress may arrive in time for your event, please contact our customer service team through our Contact Us page.
When contacting us about an existing order, please include your order number and the email address used to place the order so that we can assist you more efficiently.